Hotmail vs. FF3 – Clueless Support!

Since I wrote that <a href=”http://johnbeales.com/20080618/hotmail-is-not-friends-with-firefox-3/”>Hotmail is not friends with Firefox 3</a> on Wednesday there have been a lot of people finding that entry searching for things like “hotmail not work firefox 3” and “hotmail tells me to clear cache and cookies.”

Well, one reader, Joel, contacted support, and here’s the excellent E-mail he got back:

…Your message was forwarded to us at Windows Live Hotmail Technical Support. This is Kris and I gather that you are having issue that Windows Live Hotmail will not load in the full version when you are accessing your #######@###### account through Firefox 3 as your browser. I understand the importance of having this addressed immediately.

Joel, I would like to inform you that Windows Live Hotmail does not currently have the feature that will allowed you to use the full version of Windows Live Hotmail when using Firefox 3 as your browser. What I can do for you now is to personally submit this item to the Windows Live Hotmail Product Development Team as a feature request for evaluation, as I see the usefulness of this capability.

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Hotmail.

How cryptic can the response be?  Again:

Windows Live Hotmail does not currently have the feature that will allowed you to use the full version of Windows Live Hotmail when using Firefox 3 as your browser.

What’s going on?

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